Terms of Service

Please read these terms carefully before using our services

Last Updated: October 1, 2025

Welcome to PUBG Credits ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website pubgcredits.com and our services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By creating an account, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and PUBG Credits.

You must be at least 18 years old or have parental consent to use our services. If you are under 18, you represent that you have obtained permission from your parent or guardian to use our services and that they have agreed to these Terms on your behalf.

2. Description of Services

PUBG Credits provides digital gift cards and virtual currency for PUBG Mobile and related gaming products. Our services include:

  • Sale of UC (Unknown Cash) gift cards for PUBG Mobile
  • Digital delivery of gift card codes
  • Customer support services
  • Website functionality and user accounts
  • Information and educational content about gaming

All products sold are digital goods delivered electronically. We do not sell physical products or provide gaming services directly.

3. User Accounts

Account Creation

To access certain features of our services, you may need to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or other reasons we deem necessary to protect our services and users.

4. Purchases and Payments

Product Pricing

All prices are displayed in the currency specified on our website and include applicable taxes where required. Prices are subject to change without notice, but changes will not affect orders already placed.

Payment Processing

We accept various payment methods as displayed during checkout. By providing payment information, you represent that:

  • You are authorized to use the payment method
  • All payment information is accurate and current
  • You will pay all charges incurred
  • You understand that payments are processed by third-party providers

Order Processing

Orders are typically processed and delivered within minutes of successful payment. However, delivery times may vary due to technical issues, verification requirements, or high demand periods.

5. Digital Product Delivery

Upon successful payment verification, digital gift card codes will be delivered to the email address associated with your account. You are responsible for:

  • Providing a valid and accessible email address
  • Checking your email (including spam folders) for delivery
  • Securing and protecting received gift card codes
  • Using gift card codes according to the issuer's terms
  • Reporting any delivery issues promptly

6. Refunds and Returns

Due to the digital nature of our products, all sales are generally final. However, we may provide refunds or replacements in the following circumstances:

  • Gift card codes that are invalid or non-functional
  • Duplicate charges or billing errors
  • Products not delivered due to technical issues on our end
  • Fraudulent transactions (subject to investigation)

Refund requests must be submitted within 30 days of purchase and include relevant order information. We reserve the right to investigate all refund requests and may require additional verification.

7. Prohibited Uses

You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

  • Fraudulent or unauthorized transactions
  • Reselling or redistributing our products without permission
  • Attempting to hack, disrupt, or damage our systems
  • Using automated tools to access our services
  • Violating any applicable laws or regulations
  • Impersonating others or providing false information
  • Engaging in any activity that could harm our reputation

8. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of PUBG Credits or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. Limited use for personal, non-commercial purposes is permitted.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, privacy practices, or terms of service of these third parties. Your interactions with third-party services are governed by their respective terms and policies.

10. Disclaimers and Limitations of Liability

Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, or technical issues.

Limitation of Liability

To the maximum extent permitted by law, PUBG Credits shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

Our total liability for any claims related to our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless PUBG Credits, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through email or website notices. Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Termination

These Terms remain in effect until terminated by either party. We may terminate your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use our services ceases immediately.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the Ontario Arbitration Act.

Before initiating arbitration, parties must attempt to resolve disputes through good faith negotiations for at least 30 days.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and PUBG Credits regarding your use of our services.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +1 (416) 641 4563
  • Address: 700 March Rd G, Kanata, ON K2K 2V9, Canada

We will respond to your inquiries in a timely manner and work to address any concerns you may have.